Information for tenants and residents
Whether you found us privately or were placed by your council, you are our resident and the property is our responsibility.
What you can expect from us
Grounded in care, committed to all. That is not a line for landlords; it is how we run tenancies. Every home we manage is kept compliant, repairs are handled by our own engineers, and there is a person at the end of the phone rather than a ticket number.
Repairs and safety
- Report repairs by phone or email and our own team attends
- Gas safety, electrical and fire checks carried out and certified on schedule
- Emergencies prioritised, including loss of heating, water or power
Support beyond the tenancy
For residents placed through a local authority, we offer help with CV writing and interview preparation, school admissions, applying for grants and hardship funds, and referrals to local GPs and mental health support. Ask us and we will point you in the right direction. More on our community care page.
Paying rent and your deposit
Rent dates and payment details are set out in your tenancy agreement. Where a deposit is held, it is protected in a government-approved scheme and you receive the prescribed information at the start of the tenancy.